Shipping policy

Thank you for shopping at mochacart.store!

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 1-3 business days for most orders. This includes purchasing from the supplier, delivery to warehouse, quality inspection, labeling, and packing.

Shipping Time & Method: Shipping time and shipping method will be different for each product. We suggest checking the shipping time directly on the product page before placing your order.

Estimated Delivery: • United States: 7-15 business days • International: 10-20 business days

Tracking: Once your order is shipped, you will receive a tracking number via email.

Delays: Delivery may occasionally take longer due to customs processing or high demand. We appreciate your patience.

Lost or Damaged Orders: If your order arrives damaged or is lost in transit, please contact us at mochacartstore@gmail.com and we will resolve it promptly.

Shipping Destinations: We currently ship to the United States and select international destinations. If your country is not supported at checkout, please contact us at mochacartstore@gmail.com.

Customs & Duties: For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our product or shipping prices. Please check with your local customs office for more information.

 

Note: Delivery times may be longer than usual due to global shipping disruptions. We appreciate your patience and will provide tracking updates promptly.